Who we are
Our website addresses are :
1. Collection of Personal Information
(a) The information collected by Raw marrow from you assists us in personalising and improving the experience for our customers. Such information is used primarily to ensure supply of goods and services to you the customer. Such information includes:
(i) name and address;
(ii) contact phone number;
(iii) email address;
(iv) product preferences;
(v) information regarding promotions and other service of Rawmarrow; and
(vi) information pertaining to all events and/or membership components.
(c) Rawmarrow will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way.
2. Use of Personal Information
(a) The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:
(i) to assist in the development of personalised customer experience on Rawmarrow website, information technology, client portal, systems maintenance and development;
(ii) to assist in the development of information technology requirements, systems maintenance and developmental issues;
(iii) to analyse information for product development, marketing and research purposes and to improve and extend our range of services;
(iv) to investigate and resolve complaints concerning the provision of services by us or others associated to us;
(v) marketing directly to you in accordance with the National Privacy Principals;
(vi) disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, either within Australia or overseas;
(vii) disclosure of your personal information in a manner authorised or required by law;
(viii) for any unrelated secondary purpose to which you consent; and
(ix) for compliance with any legislative and regulatory provisions
(b) Moreover, we will not use personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
3. Disclosure of Personal Information
Raw marrow may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes.
This includes the following:
(a) Raw marrow does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
(b) Raw marrow may disclose personal information between related body corporates. In circumstances where information is disclosed to related body corporates, they are bound by the original primary purpose for which the information was collected.
(c) Raw marrow may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfillment. This will be done when such disclosure is within your reasonable expectations.
(e) Raw marrow may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.
(f) Raw marrow may disclose personal information to avoid an imminent threat to a persons life or to public safety.
(g) If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then Raw marrow will not disclose your personal information, unless for the reasons documented at clauses 3(a) to 3(f).
4. Security and Quality of your Personal Information
Raw marrow will take reasonable steps to ensure that any of your personal information that is collected, stored, used or disclosed by us is accurate, complete and up-to-date.
To do so, Raw marrow shall do the following:
(a) Raw marrow will review its collection and storage practices on a regular and ongoing basis to determine how improvements to accuracy can be achieved.
(b) Raw marrow requires its employees and contractors to perform their duties in a manner that is congruent with our legal responsibilities in relation to privacy.
(c) Raw marrow will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access.
(d) Raw marrow will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved.
5. Access of Personal Information
Raw marrow shall take reasonable steps to limit access to personal information by doing the following:
(a) Raw marrow will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act.
(b) Raw marrow will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they should contact Raw marrow in writing (email firstname.lastname@example.org)
(c) Raw marrow may charge a fee for process of an access request if such a request is complex or resource intensive.
6. Cookies and other technologies
(a) As is standard practice on many business websites, Raw marrow utilises cookies and other technologies to assist us in determining what components of our website are most popular. Cookies may also be used to study traffic patterns and most importantly, to ensure that your experience in interacting with us is secure.
(b) If you visit our client login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
7. Are Your Personal Account Details Stored Safely?
Raw marrow shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.
Raw marrow only allows authorised personnel to access your details.
10. Your Consent